Terms of Service

The parties

Service Provider

Coordentra Korlátolt Felelősségű Társaság

Registered seat

1134 Budapest, Angyalföldi út 5. 2. em. 3. ajtó

Company registration no.

01-09-457570

VAT number

HU33070885

Email

support@support.vetoo.dev

Website

vetoo.dev, app.vetoo.dev

Customer: the natural person, legal entity or organization without legal personality that uses the Service. These Terms of Service (hereinafter: Contract) govern the legal relationship between the Service Provider and the Customer arising from the use of the Service. By registering on the Website or using the Service, the Customer accepts this Contract.

Subject of Contract, Scope and Order of Services

The Customer assigns the Service Provider with the services listed below (hereinafter referred to as Contract Services). The Service Provider accepts the assignment and declares that the Service Provider is able and willing to provide these services to the Customer.

Summary Description of the Contract Services: Vetoo is an artificial intelligence based code review service for GitHub and GitLab repositories. Upon opening a pull request/merge request, it automatically, or upon mentioning @vetoo-review, runs a review and writes the results back to the repository: inline comments, a summary assessment (approval / comment / request changes), and status checks. In addition, a full-fledged, conversational feature is available directly within the pull request: upon mentioning @vetoo-review the Customer’s developer may ask questions or provide instructions, and depending on the intent, the system will run a new review or post a substantive response directly into the thread. The conversational feature may solely be used by authorized members of the Customer’s organization; questions and answers are retained in the same manner as review metadata for a limited period (90 days), and answers shall constitute AI-generated content in the same manner as review results.

The Customer may configure and control system operations (including review modes on a per-repository basis, effort levels, and custom instruction files). The system never modifies code, nor does it merge or push changes. For the duration of the review, the Service Provider fetches the code, and upon completion of the review, the working environment is deleted; the Service Provider does not retain the source code, and neither the Service Provider nor its third-party service providers shall use it for model training.

The Contract Services also include a learning feature ("memory"): based on feedback from the Customer’s developers (such as reactions/votes and comments), the system generates repository-level and team-level conventions on a daily basis and takes them into account during subsequent reviews. Raw feedback is retained for a limited period (90 days), while convention summaries derived therefrom are linked to the Customer’s account and retained until its deletion; all of the foregoing serves exclusively the reviews of the respective Customer, is not shared among Customers, and shall not be used by the Service Provider for model training.

The support levels available to the Customer are as follows: (i) FREE: "best effort", (ii) HOBBY/TEAM: prioritized, and (iii) ENTERPRISE: SLA + dedicated engineer.

The Service Provider provides its Services on the vetoo.dev and app.vetoo.dev websites (hereinafter referred to as Platform).

The Parties hereby record that the Service Provider, by reason of the specific nature of the service defined in this Agreement, shall not be liable for the quality, fitness for purpose, usability or reliability of the output resulting from the service, nor for any other matter for which the Service Provider would be liable under an obligation arising from a different type of contract. The parties expressly agree that the Customer uses the Contract Services on an "as is" basis. The Parties further declare that the above is justified by the fact that the Service Provider’s service is limited exclusively to making available to the Customer AI-based solutions provided by various third parties; even if such AI-based solutions fail to meet the Customer’s expectations in any respect whatsoever, the Customer shall not assert any legal consequences against the Service Provider.

The Service Provider informs the Customer that the Contract Services are duty of care obligations (not duty of result obligations), which means that the Service Provider is entitled to its fee even if its activity does not end up with result. In light of the above, the parties expressly agree to exclude in full the Service Provider’s liability for the results of the Contract Services; the Customer utilizes the Contract Services on an "as is" basis, with the exclusion of any and all warranties and liability for damages, and the Customer waives, to the fullest extent permitted by applicable law, any claims for damages or other claims against the Service Provider, including any claims arising in connection with the consequences of decisions made by the Customer based on review results generated by the Contract Services and conversational responses generated by the Contract Services. Based on the above, the parties also declare that the Customer shall be solely responsible for its authorization to access the connected repositories, as well as for all decisions made based on the review results and conversational responses.

The provisions of this Contract apply to the performance of the Contract Services. The application of the Customer’s possible general terms and conditions is expressly excluded. The applicable laws concerning service contracts apply supplementary.

The Service Provider is obliged to obtain all necessary permits, licenses, permissions, etc. which are required to perform the Contract Services.

It is possible that the Customer will provide certain personal data to the Service Provider. The Service Provider shall be obliged to be in compliance at all times with all relevant data protection rules and the guidelines introduced by the relevant Hungarian data protection authorities.

Costs, Payment and Payment Targets

The costs of the Contractual Services determined in Annex 1 apply during the term of this contract. The costs do not include the applicable VAT.

Every invoice must be in compliance with tax law requirements.

The Customer shall pay the Service Provider’s fees by topping up its credit balance in advance through the Service Provider’s Website via Stripe (1 credit = 0.01 USD), from which the Customer subscribes on the Website to one of the subscription periods predetermined by the Service Provider. Purchased credits shall remain valid for 12 months from the date of purchase.

Adding a seat within a subscription period takes effect immediately; the added seat is charged at the full per-seat price of the current subscription period, without proration, and the credits included with that seat are credited at once. Removing a seat takes effect as of the next billing period, does not affect fees already paid and gives no right to a refund; a seat removed and re-added within the same period is not charged again. Upgrading to a higher-tier plan takes effect immediately: on a monthly subscription the full price of the new plan is charged and a new billing period starts on the day of the change, with no refund for the remainder of the previous period; on a yearly subscription the difference between the new and the old plan price is charged for the whole months remaining in the year, the current month counting as a month of the new plan. Downgrading to a lower-tier plan and switching between monthly and yearly billing take effect at the end of the current billing period, without proration or refund; a downgrade cannot be executed while the seat count exceeds the limit of the target plan, and may be cancelled before it takes effect.

Term and Termination

This Contract is concluded for the corresponding subscription period upon payment of the fee for the Contract Services. The Customer shall be obligated to pay the subscription fee again upon expiration of the subscription period, unless prior to the expiration of the subscription period the Customer notifies the Service Provider that the Customer does not wish to further use the Contract Services and cancels the subscription (i.e., turns off automatic renewal).

Either Party may terminate this contract with immediate effect in the event of a material breach by the other Party.

The Parties agree that deletion of the Customer’s Vetoo account starts a grace period of 30 calendar days during which the account may be restored, in which case the Contract remains in full force and effect. If the account is not restored within the grace period, the Contract terminates upon expiry of the grace period and the Customer’s data related to the Contract Services is deleted in accordance with the retention periods set out in the Privacy Notice. Uninstalling the GitHub application or disconnecting the GitLab integration stops reviews for the affected repositories; for a Customer without a subscription, removing the Service Provider’s access from all connected repositories also starts the grace period and deletion described above, whereas for a subscribing Customer the subscription remains in force until cancelled, irrespective of such removal.

Liability/Limitation of Liabilities

The Service Provider shall ensure that the performed Contract Services meet all guidelines and technical regulations, are in line with the recognized scientific and technical status and comply with all other statutory and market standard requirements of the Customer that apply to the Contract Service.

The Customer shall co-operate with the Service Provider in carrying out the Contract Services.

The Service Provider’s liability is determined in accordance with the provisions of applicable law and it covers that the Service Provider does everything in its best knowledge so that the Contract Services meet the Customer’s needs at the most.

The Service Provider is not responsible for the correctness of the data received from the Customer or for the damages resulting from incorrect received data. The Customer is responsible to reimburse the expenses caused to the Service Provider by possible data reporting delay or for extra work or damages resulting from incorrect data processing.

Customer is solely responsible for the results obtained from the use of the Services, its reliance and decisions relating to, and use of the Services. The Service Provider excludes its entire liability to the fullest extent regarding this Contract permitted by applicable laws and regulations.

In no event will either Party be liable for any indirect, incidental, or consequential damages (including without limitation any loss of opportunities, revenue or savings) arising in connection with this contract or the use of any of Contract Services.

Confidentiality

Both parties shall keep secret vis-à-vis third parties all business secrets of the respective other party that they obtain knowledge of during their cooperation during and after the term of this contract as long as and to the extent that the respective other party does not waive its right to confidentiality in writing.

The parties shall ensure that and shall be responsible that their employees and auxiliary persons as well as any other third party used maintains the confidentiality agreed in the preceding paragraph.

Each party shall use the same standard of care with regard to confidentiality that it would use in a comparable matter of its own, however, at least act with the care that can generally be expected in the given situation.

The confidentiality obligation does not include information which is:

• verifiably publicly known at the time at which the respective party obtains knowledge of such information; or
• known to the party that obtains knowledge and/or any legal entity that is an affiliated entity or to any legal entity that is otherwise directly or indirectly (i) controlling, (ii) controlled by or (iii) under the same control as the respective party prior to the time at which the respective party obtains knowledge of such information.

The confidentiality obligation ends when and to the extent that:

• the respective information becomes verifiably publicly known without a direct or indirect act of the party that holds such information, or
• the respective information verifiably is rightfully made available to the respective party by a third party that is under no confidentiality obligation vis-à-vis the respective other party, or
• the respective information is verifiably developed independent of the respective information by the respective party and/or an entity which is an affiliated entity or a legal entity that is otherwise directly or indirectly (i) controlling, (ii) controlled by or (iii) under the same control as the respective party, or
• the respective information must verifiably be disclosed due to statutory law or judicial orders.

The Service Provider shall keep the conclusion of this contract secret. He may not cite the Customer as reference without the Customer’s prior written consent.

General Provisions; Services for Digital Content; Absence of the Right of Withdrawal

The Parties declare and the Customer undertakes that, in the course of using the Contract Services, the Customer shall upload only such source code, text, or data in respect of which the Customer holds the necessary copyright, licensing, employer, or principal authorizations, or which does not infringe the rights of any third party. The Parties declare and the Customer undertakes that if the uploaded source code, text, or data infringes the rights of any third party and, as a result, such third party asserts any claim against the Service Provider, the Customer shall be obligated to fully indemnify the Service Provider.

The Customer expressly undertakes to use the Contract Services solely in accordance with their intended purpose and functional objective. Within the scope of proper and intended use, the Customer expressly undertakes to refrain from intentionally circumventing, deceiving, or manipulating in any form the operational mechanisms, logic, security controls, or content filters of the system. The Customer shall bear sole and full liability for any and all damages and consequences arising from the breach of this obligation.

All source code, commands, and other input data provided by the Customer in the course of using the Contract Services constitute the exclusive intellectual property of the Customer, and the Service Provider shall acquire no intellectual property rights therein. In accordance therewith, all intellectual property rights related to the review output generated as a result of the Contract Services shall also vest in the Customer, and the Service Provider shall assert no claims in connection therewith.

The Service Provider expressly undertakes and warrants that neither the input data nor the resulting output data will be used to train the artificial intelligence model.

Only natural persons who have attained the age of eighteen (18), as well as legal entities and organizations without legal personality, are entitled to use the Contract Services. By using the Contract Services, the Customer acknowledges and agrees to this age restriction and represents and warrants that it meets all applicable age requirements.

The Parties record that the Service Provider sells digital content (hereinafter referred to as: "Digital Content") within the scope of the Contract Services. Under this form of sale, no tangible, physically existing items, such as storage media, printed manuals, cases, or packaging, shall be sent, delivered, or handed over to the Customer. The Parties declare that, in the case of purchasing Digital Content, a consumer may not exercise their right of withdrawal as set forth in Section 20 of Government Decree 45/2014. (II. 26.) (see Section 29 (1) point (m)) regarding digital data content not supplied on a tangible medium, provided that the Service Provider has begun performance with the express, prior consent of the Customer, acting as a consumer, and the Customer, acting as a consumer, simultaneously acknowledged that they would lose their right of withdrawal under Section 20 of Government Decree 45/2014. (II. 26.) once performance has begun. In consideration of this, during the payment of the fees for the Contract Services, the Customer has the option to make a declaration by clicking a button with the following text: "I expressly consent to the immediate commencement of performance, and I acknowledge that by doing so I lose my 14-day right of withdrawal."

Miscellaneous

Regarding the operation and nature of the Contract Services, the Parties declare that they are aware of and accept the following terms and operational characteristics as set forth below:

1. Merge Blocking: the evaluation by Vetoo appears in the repository as a check; whether an adverse evaluation blocks the merge depends solely on the Customer’s own repository settings. These circumstances are based entirely on the Customer’s own discretion, and the Customer shall not assert any claims whatsoever against the Service Provider in connection therewith. If any third party asserts any claim against the Service Provider in connection with the foregoing, the Customer shall fully indemnify and hold harmless the Service Provider.
2. Event Processing / Absence of Service Level Agreement (SLA): the reviews generated as a result of using the Contract Services are triggered by events dispatched by GitHub/GitLab; due to extraordinary load or circumstances arising within the sphere of interest of third parties (e.g., service providers), so-called "events" may be lost; therefore, the Parties declare that it cannot be guaranteed that every "event" will be processed during the operation of the Contract Services. The Parties declare that the Service Provider provides no service level agreement (SLA) under any circumstances, unless the Parties expressly agree otherwise in writing (e.g., in a separately executed Enterprise contract).
3. Scope and Time Limitations: the reviews generated as a result of using the Contract Services operate under size and execution time constraints (in the case of exceptionally large changesets, the system provides or may provide a more concise evaluation, or operates or may operate on truncated content); consequently, the Parties declare and acknowledge that the Contract Services operate subject to reasonable technical limitations, and the Customer shall not assert any claims whatsoever against the Service Provider in connection therewith.
4. Support Access: for the purpose of troubleshooting, the Service Provider’s personnel may inspect the Customer’s workspace exclusively in read-only mode and subject to a notification visible to the Customer.

The place of venue is Budapest, Hungary.

The contractual relationship is exclusively governed by the laws of Hungary, under exclusion of conflicts-of-law rules in private international law. The contract will be accepted in two-language form, Hungarian and English language. In case of any discrepancies between the Hungarian and English version, the English version shall prevail.

Should one or more of the clauses of this contract be or become invalid or should this contract be incomplete, this shall not have an effect on the validity of the remaining clauses of this contract. The Parties agree to replace the invalid clause by a different clause that will come as close to the economic intention of the original clause as legally permissible. In case that the contract is incomplete, a regulation shall apply which is likely that the parties would have agreed had they realized that the contract is incomplete.

Service fees

Enterprise / BYOK: subject to custom quote, the Customer may use its own Anthropic API key (in which case model costs shall be paid directly by the Customer to Anthropic and no credit settlement shall apply; in the event of payment default, the Service shall be suspended immediately).