Legal

Legal notice

Who provides the Vetoo service, how to reach us, who hosts it, and where to take a complaint.

Service provider

The terms of the service are set out in the Terms of Service, the processing of personal data in the Privacy Notice and the use of cookies in the Cookie Policy; all three are linked from the footer of this site.

Hosting provider

Complaints and remedies

Complaints about the service can be sent by email to support@support.vetoo.dev. We examine and answer a complaint on its merits within 30 days of receipt; people read that inbox.

A Customer who is a consumer may, if a complaint is rejected, turn to the conciliation body competent for their place of residence. The body competent for the provider’s seat is the Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99. III. em. 310., email: bekelteto.testulet@bkik.hu, phone: +36 1 488 2131. A consumer may also turn to the consumer protection authority (the government office competent for their place of residence) or bring a claim before the courts.

Complaints about the processing of personal data may be lodged with the Hungarian National Authority for Data Protection and Freedom of Information, as described in Section IV of the Privacy Notice.

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